Which of the following are two ways to improve the customer experience?

Getting to know customers and ensuring their order is correct on the first try are both fundamental strategies for enhancing the customer experience. Building rapport with customers can create a welcoming atmosphere that encourages repeat visits. When customers feel recognized and valued, it fosters loyalty and satisfaction.

Moreover, accurately processing their orders on the first attempt minimizes frustration and enhances the overall experience. This attention to detail not only saves time for both the staff and customers but also demonstrates a commitment to quality service, which can leave a lasting positive impression.

While the other options provide valuable strategies for improving customer experience, they do not directly focus on the two aspects of personal connection and service accuracy that are key to immediate satisfaction. Collecting feedback and offering promotions can contribute to the long-term strategy but lack the direct interpersonal engagement that immediate service correctness provides.